Privacy Policy

Dole Service Inc. ("we," "us," or "our") operates the website doleservice.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

When you fill out a form on our website (such as a service request, quote request, or contact form), we may collect the following information:

• First and last name
• Phone number
• Email address
• Home address or service location
• Details about your heating system or service needs

We do not collect payment or financial information through our website.

How We Use Your Information

The information you provide is used to:

• Respond to your service or quote request
• Schedule and coordinate service appointments
• Follow up on completed work or provide estimates
• Contact you about your inquiry

Who We Share Your Information With

Information submitted through our forms is shared with:

• Our employees and technicians To schedule, coordinate, and complete your service
• Our CRM and scheduling software (HouseCall Pro), to manage appointments and customer records
• Our form processing service To deliver your submission to our team

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Text Messaging (SMS)

If you provide your phone number through our service request form or directly to our staff, Dole Service Inc. may send you transactional, conversational SMS text messages related to your inquiry. These messages may include:

• Appointment confirmations and reminders
• Technician dispatch and arrival updates
• Follow-up questions to help diagnose or troubleshoot your equipment
• Notifications about completed service or estimates

Consent. By checking the SMS opt-in box on our service request form, or by providing your phone number to us directly and indicating you would like text messages, you consent to receive non-marketing, service-related SMS messages from Dole Service Inc. SMS opt-in is optional. You can still request service without consenting to text messages. We do not send promotional or bulk marketing text messages.

Message Frequency. Message frequency varies based on your active service request. There is no fixed schedule; messages are sent in response to your inquiry, scheduled service, or follow-up.

Message & Data Rates. Standard message and data rates may apply according to your mobile carrier's plan. Dole Service Inc. does not charge for SMS messages.

Opt-Out. You may opt out at any time by replying STOP to any text message from us. You will receive a one-time confirmation that you have been unsubscribed, after which you will no longer receive SMS messages from Dole Service Inc.

Help. Reply HELP to any text message for assistance, or contact us at (631) 261-7729 or info@doleservice.com.

Mobile Information Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information listed in the "Who We Share Your Information With" section above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Third-Party Services

Our website uses Google Fonts to display text and may use basic analytics to understand site traffic. These services may set cookies in your browser. We do not use cookies for advertising or tracking across other websites.

Data Security

We take reasonable measures to protect the personal information you provide. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy, contact us at:

Dole Service Inc.
100 New York Avenue, Huntington, NY 11743
Phone: (631) 261-7729
Email: info@doleservice.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.